FREQUENTLY ASKED QUESTIONS
Are the products sold original?
All products available on dilekaydinatelier.com are original.
Are the prices of the products inclusive of VAT?
All products sold through dilekaydinatelier.com include VAT in their sales prices.
What should I do if the product I ordered arrives in the wrong size, color, or model?
If the product you receive is different from the size, model, or color you ordered, you can contact our customer service at 0552 948 05 68 via WhatsApp to request an exchange.
I just placed an order, can I change my order?
For orders placed on dilekaydinatelier.com, you can change your order by contacting our customer service at 0552 948 05 68 via WhatsApp if your order has not yet been shipped.
Can I change the address where my order will be delivered?
Please check whether your order has been shipped. If the product you ordered has not been shipped, you can change the delivery address. For this, you can contact our customer service at 0552 948 05 68 via WhatsApp.
What are your shipping options?
Products are shipped via Yurtici Kargo within Turkey.
How can I track my order?
After your order is shipped, you will receive a tracking code via SMS, allowing you to track your package's delivery status.
How long will it take for my order to arrive?
In general, the delivery time for your order is within 3-5 business days after your order has been processed.
Can I return or exchange the product I bought?
You can return or exchange your product within 14 days of delivery. However, the product must be unused and in its original packaging.
Where can I find the terms and conditions for my purchases?
You can view the terms and conditions for purchases on our website by clicking the link provided at the bottom of the page.
What payment methods do you accept?
You can make payments using credit cards, bank transfers, or cash on delivery options.
Is my payment information secure?
Yes, all payment transactions are encrypted, and your payment information is kept secure.
How can I contact customer service?
You can reach our customer service team by calling +90 123 456 7890 or emailing [email protected].
What should I do if I receive a damaged product?
If you receive a damaged product, please contact our customer service team immediately for assistance.
Can I cancel my order?
You can cancel your order within 24 hours of placing it by contacting our customer service team.
Where can I leave a review?
You can leave a review on our website by navigating to the product page of the item you purchased.
Do you have a loyalty program?
Yes, we have a loyalty program that rewards you with points for every purchase that can be redeemed for discounts on future orders.
How can I subscribe to your newsletter?
You can subscribe to our newsletter by entering your email address in the subscription box located at the bottom of our website.
Do you have a physical store?
Yes, we have a physical store located at 123 Main Street, City, Country.
What payment methods do you accept?
We accept various payment methods, including credit cards, PayPal, and bank transfers.
What is your return policy?
We offer a 30-day return policy for unused and unopened items. Please contact our customer service team for more details.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Please check our website for the list of countries we ship to.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email that you can use to track your order on our website.
What should I do if I forgot my password?
If you forget your password, you can reset it by clicking the “Forgot Password” link on the login page and following the instructions.
Can I change my shipping address after placing an order?
You can change your shipping address within 24 hours of placing your order by contacting our customer service team.
Do you have a loyalty program?
Yes, we have a loyalty program that rewards our customers with points for every purchase, which can be redeemed for discounts on future orders.
How do I contact customer service?
You can contact our customer service via email at [email protected] or by phone at (123) 456-7890.
Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it. Please contact our customer service team to process the cancellation.
Do you have a warranty on your products?
Yes, we offer a one-year warranty on all our products, covering defects in materials and workmanship.
How do I leave a review for a product?
You can leave a review for a product by logging into your account and navigating to the product page. There you will find an option to leave a review.
How can I subscribe to your newsletter?
You can subscribe to our newsletter by entering your email address in the subscription box on our website.
Do you offer gift cards?
Yes, we offer gift cards that can be purchased on our website.
What should I do if I receive a damaged item?
If you receive a damaged item, please contact our customer service immediately to arrange for a replacement or return.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to monitor its status.
What if I have further questions?
If you have any further questions, feel free to reach out to our customer service team for assistance.